The following guidelines may help you to further protect your online confidentiality:
Note: No staff at DBS Vickers should ever ask you for your Password.
Log out of the secure site when you want to end your online session or when you leave your computer, even for a short while. This immediately terminates your session and thereby prevents further transactions from being carried out without a fresh log-on.
Use the latest recommended browser
Always use the latest recommended Internet browser so that you are using the most updated security features available. Clear your browser's cache after each session so that your account information is removed, especially if you are using a shared PC.
Inform us of any problem
Contact us immediately if you notice any unusual transactions in your account. Contact our Investment Service Centre. Information such as your account number, transaction type, date and time of transaction, description of error and amount involved as well as your last login date and time will help in our investigation. If you suspect discrepancies due to lost/stolen Password, please contact us immediately.
Avoid storing Password when using Internet Explorer browsers
In Microsoft Internet Explorer, the "AutoComplete" function stores and lists possible matches from entries that you have typed previously. You can prevent any passwords (including your Password) from being stored in Internet Explorer by de-activating the "AutoComplete" function:Avoid using shared/public PCs for Online Trading
We strongly advise against conducting your online trading transactions on shared or public PCs. However if you do, always clear your browser cache after each session on such PCs to ensure your account information is removed.
DBS Vickers uses e-mail as a channel to communicate with you on customer-related issues and corporate messages. We also appreciate your feedback and queries via e-mail or online forms.
While sending e-mail to DBS Vickers, please be aware of the following:
For security reasons, you are recommended to: